For many businesses, their call centre(s) is the first port of call for their customers. Mess this up and you will land up with significantly fewer customers than you started out with.
But, there are issues facing the standard call centre environment.
There is one time in a person’s life when you really wish that you had a dedicated angel to help you through.
At the time of a vehicle accident emotions are running high, dollar bills are flying across your mind, and panic sets in before you can even count to 10.