AI-Powered Assistance. Human-Controlled Outcomes.
Policyholders request help on WhatsApp. AI agents triage and prepare the case instantly. Human operators approve and dispatch the right supplier — shorter turnaround times, fewer wrong dispatches.
"Broken down on the N1 near Paarl, tyre blown."
AI triage: policy verified, location fixed, tow supplier shortlisted — awaiting operator approval.
The Delivery Model
AI handles the speed. People own the decision.
One workflow behind every service we deliver. It is designed to cut turnaround time without handing dispatch authority to a machine.
Request on WhatsApp
The policyholder sends a message — no call queue, no IVR. Voice and email intake remain available for those who prefer them.
AI triage & case prep
AI verifies the policy, pins the location, classifies the incident and shortlists suitable suppliers — instantly, day or night.
Human verification & dispatch
A trained operator reviews the prepared case and authorises the dispatch. No job leaves the system without a human decision.
Live status back to the policyholder
Supplier confirmation and progress updates flow back down the same WhatsApp thread, with every step logged for reporting.
Delivered Through One Workflow
Five services. One AI + WhatsApp + human workflow.
The product list is familiar. The delivery is not: every request enters through AI triage and exits through a verified human decision — a dispatch, or structured guidance.
Roadside Assistance
Towing, jump-starts, tyre changes and fuel delivery, dispatched nationally.
Request lands on WhatsApp with a pinned location; a human operator confirms the tow supplier before it moves.
Medical Assistance
Telephonic medical advice and emergency evacuation coordination across all nine provinces.
AI captures and classifies the case in seconds; escalation to clinical or evacuation resources is human-authorised.
Legal Assistance
Access to qualified attorneys for telephonic advice, mediation and contract queries.
The query is triaged and matched on WhatsApp; an operator verifies cover and connects the right attorney.
Household Assistance
Vetted plumbers, electricians and locksmiths for home emergencies.
Intake and supplier shortlist are automated; the callout is only released after human verification.
Emergency Medical Guidance
24/7 WhatsApp and telephonic guidance in a medical emergency: what to do, who to call, where to go.
Cover is verified, then structured guidance is delivered on WhatsApp with a human operator on standby. Information and navigation only — not diagnosis or treatment, and no physical dispatch required.
For Our Partners
Sell reliability, not just cover
The same AI + WhatsApp + human workflow sits behind every package. What changes is how it is branded, priced and reported to you.
For UMAs
Attach a measurable delivery system to your policy wording. Automated intake and triage carry the volume; our operators carry the accountability for every dispatch decision.
- Timestamped turnaround and accuracy reporting
- White-label WhatsApp intake under your brand
- Human-authorised dispatch on every case
- API-driven policy verification at intake
For Independent Brokers
Win and hold schemes on how fast and how accurately help arrives — a claim you can back with data rather than reassurance.
- A delivery standard you can quote in a pitch
- Fewer slow-response complaints on your book
- Branded WhatsApp assistance line for clients
- After-hours cover without hiring after-hours staff
The Commercial Case
Speed wins the moment.
Human control wins the renewal.
Fewer complaints
Most assistance complaints come from slow response or the wrong supplier arriving. Instant triage plus human verification attacks both causes directly.
Reliability you can sell
Your proposition stops being cover on paper and becomes a delivery standard: AI speed, human accountability on every dispatch.
Performance data you can show
Every step is timestamped — intake, triage, approval, arrival — so you can put real turnaround and accuracy numbers in front of a scheme.
After-hours cost that scales
Volume growth is absorbed by automated intake and triage instead of linear headcount, so night and weekend cover does not scale with your book.
Judge Us On Numbers
What partners will be able to measure
We would rather show you performance than testimonials. These are the metrics reported back to every partner from day one.
Time to first response
Measured from the moment the WhatsApp message lands, not from when an agent picks up.
Dispatch accuracy
How often the first supplier sent was the correct one — tracked per case, per region.
Case audit trail
Intake, AI triage, human approval and arrival, each timestamped and exportable.
FAQ
Common questions from partners
Get Started
Ready to expand your offering?
Let's discuss how our national assistance network can add tangible value to your insurance products and your policyholders' lives.
WhatsApp Business
+1 (618) 268-1420
info@affinitygroup.co.za
Head office
Cape Town