When your clients need help, they don’t need a policy. They need a person.
Affinity Group delivers 24/7 Assistance Services for the South African short-term insurance market— built for UMAs and Independent Brokers who want to create a better customer experience and a stronger reason to stay.
Services that people actually use
Not “nice-to-haves”. Real-world help that makes your offering feel premium.
Roadside Assistance
When stranded, we coordinate.Fast, practical help—so the customer feels supported, not stuck.
- 24/7 intake + dispatch coordination
- Managed national provider footprint
- Case tracking through close-out
Medical Assistance
When time matters, we act.Immediate triage and support pathways—handled with calm precision.
- 24/7 incident intake and triage
- Coordinated assistance process
- Escalation-ready handling
Legal Assistance
When stressed, we guide.Accessible legal support pathways that turn confusion into clarity.
- Guidance and referral pathways
- Partner-aligned communication
- Service governance & oversight
Household Assistance
When life breaks, we fix.Support for common household incidents—coordinated without drama.
- Call centre coordination & dispatch
- Managed service providers
- Consistent service standards
Built for the way you distribute insurance
Two partner lanes. Same outcome: better customer experience.
For Underwriting Management Agencies (UMAs)
Differentiate products with configurable benefits—without building the infrastructure.
- Bespoke packaging aligned to product strategy
- White-label friendly presentation
- Operational visibility and escalation paths
For Independent Brokers
Increase perceived value and retention with real help when clients need it.
- Simple “how to use” customer messaging
- 24/7 handling that protects your reputation
- Consistent service delivery through managed providers
Questions partners usually ask
Short answers. Clear expectations.
Do you operate nationwide?
Yes—services are delivered via a national footprint of service providers, coordinated through a 24-hour call centre.
Can the benefit be bespoke / white-label?
Yes—your assistance package can be configured to suit your product positioning, target market, and distribution model.
How do partners get visibility?
We support operational oversight through clear escalation processes and partner reporting suited to your requirements.
Want your policyholders to feel supported 24/7?
Let’s design a partner-fit assistance package that strengthens your proposition.