Partnerships
Built for the people who build insurance products.
We don't sell direct. Everything we do is designed to make your book stickier, your renewals easier, and your clients happier.
The Delivery Model
AI handles the speed. People own the decision.
One workflow behind every service we deliver. It is designed to cut turnaround time without handing dispatch authority to a machine.
Request on WhatsApp
The policyholder sends a message — no call queue, no IVR. Voice and email intake remain available for those who prefer them.
AI triage & case prep
AI verifies the policy, pins the location, classifies the incident and shortlists suitable suppliers — instantly, day or night.
Human verification & dispatch
A trained operator reviews the prepared case and authorises the dispatch. No job leaves the system without a human decision.
Live status back to the policyholder
Supplier confirmation and progress updates flow back down the same WhatsApp thread, with every step logged for reporting.
What your policyholders get
Every module runs on the same delivery layer: AI for speed, people for the final call.
WhatsApp intake
Policyholders open a case on WhatsApp, any time. Location pins go straight to the operator's map.
Instant verification
Mobile, ID or policy number checked against your live member list before any case is logged.
Cover check
The requested service is matched to the member's actual benefits. Uncovered requests are redirected to you, and every one is logged.
Emergency guidance
Structured first-minute steps on WhatsApp for medical emergencies. Information only, never clinical advice.
Panic-button alerts
Your app's panic button can open an urgent, geolocated case automatically, and duplicate alerts are filtered out.
Human dispatch authority
AI handles the speed. A trained operator approves every physical dispatch and can take over at any point.
What your team gets
Scale claims, service and renewals without adding headcount.
The same delivery layer that runs our 24/7 assistance can run parts of your business. Take it on its own or combined with an assistance package.
Claims Triage Agent
Takes first notice of loss on WhatsApp, collects photos and details, classifies urgency and hands a clean summary to your claims team.
Operations & Query Agent
Answers routine policy questions, confirms status and sends documents, so your staff spend time on the cases that need judgement.
Marketing & Renewals Agent
Sends renewal reminders and client follow-ups under your brand, in your tone, and flags clients who need a personal call.
Bespoke workflow builds
Member list syncing, reporting and back-office processes automated around how your business already works.
Your people keep the final say on every decision the agents prepare.
Discuss an automation buildFor Our Partners
Sell reliability, not just cover
The same AI + WhatsApp + human workflow sits behind every package. What changes is how it is branded, priced and reported to you.
For UMAs
Attach a measurable delivery system to your policy wording. Automated intake and triage carry the volume; our operators carry the accountability for every dispatch decision.
- Timestamped turnaround and accuracy reporting
- White-label WhatsApp intake under your brand
- Human-authorised dispatch on every case
- API-driven policy verification at intake
For Independent Brokers
Win and hold schemes on how fast and how accurately help arrives — a claim you can back with data rather than reassurance.
- A delivery standard you can quote in a pitch
- Fewer slow-response complaints on your book
- Branded WhatsApp assistance line for clients
- After-hours cover without hiring after-hours staff
UMA Playbook
For underwriting managers running specialist personal or commercial books. We white-label everything from claim intake to reporting so your policy wording reads like it always included assistance.
- Bespoke package design workshops
- API integration with your admin platform
- Panic-button app alerts straight into live cases
- Member list uploads that keep verification current
- Reinsurer-ready monthly reporting
- Dedicated relationship management
Broker Playbook
For independent brokers who compete on relationship, not price. Add a differentiator your clients feel every time they use it — without hiring a call centre.
- Turnkey packages ready to place tomorrow
- Branded assistance cards & collateral
- 24/7 WhatsApp channel with instant member verification
- WhatsApp emergency medical guidance add-on
- No minimum book size to start
Judge Us On Numbers
What partners will be able to measure
We would rather show you performance than testimonials. These are the metrics reported back to every partner from day one.
Time to first response
Measured from the moment the WhatsApp message lands, not from when an agent picks up.
Dispatch accuracy
How often the first supplier sent was the correct one — tracked per case, per region.
Case audit trail
Intake, AI triage, human approval and arrival, each timestamped and exportable.