Assistance Services
Five modules. One partner. Every emergency.
Mix and match to build the exact package your policyholders need — from a single roadside benefit to a fully-integrated household, medical and legal bundle.
Module 01
Roadside Assistance
The most-used benefit in any personal lines book. We turn a stressful moment into a positive brand experience.
- Emergency towing & recovery nationwide
- Jump-starts, tyre changes, fuel delivery
- Key-lock rescue and courtesy transport
- Live case tracking for policyholders
Module 02
Medical Assistance
A trauma nurse on the line within seconds, and a dispatched response when it matters.
- 24/7 telephonic medical advice line
- Emergency medical evacuation coordination
- Trip monitoring and family notification
- Hospital admission guarantees
Module 03
Legal Assistance
Access to qualified attorneys for the everyday legal moments that used to send clients elsewhere.
- Telephonic legal advice from admitted attorneys
- Contract review and dispute mediation
- Road-accident and traffic-fine guidance
- Standard document library
Module 04
Household Assistance
Vetted trades on call so a burst geyser at 11pm becomes your client's best story about their broker.
- Plumbers, electricians and locksmiths
- Emergency glazing and appliance response
- Nationwide vetted provider network
- Fixed-fee call-outs for peace of mind
Module 05
Emergency Medical Guidance
A lighter, WhatsApp-delivered benefit: structured guidance in the first minutes of a medical emergency. Information and navigation only — not diagnosis, treatment or clinical advice.
- Immediate WhatsApp guidance once cover is verified
- Structured emergency steps, including 112 and 10177
- Direction to the nearest appropriate facility
- Escalation to a human operator at any point