Assistance Services
Five modules. One partner. Every emergency.
Mix and match to build the exact package your policyholders need — from a single roadside benefit to a fully-integrated household, medical and legal bundle. Every module is delivered through WhatsApp intake, automatic member verification and cover checks, with a human operator approving every dispatch.
AI-assisted, human-controlled
Every module runs on the same delivery layer: AI for speed, people for the final call.
WhatsApp intake
Policyholders open a case on WhatsApp, any time. Location pins go straight to the operator's map.
Instant verification
Mobile, ID or policy number checked against your live member list before any case is logged.
Cover check
The requested service is matched to the member's actual benefits. Uncovered requests are redirected to you, and every one is logged.
Emergency guidance
Structured first-minute steps on WhatsApp for medical emergencies. Information only, never clinical advice.
Panic-button alerts
Your app's panic button can open an urgent, geolocated case automatically, and duplicate alerts are filtered out.
Human dispatch authority
AI handles the speed. A trained operator approves every physical dispatch and can take over at any point.
Module 01
Roadside Assistance
The most-used benefit in any personal lines book. We turn a stressful moment into a positive brand experience.
- Emergency towing & recovery nationwide
- Jump-starts, tyre changes, fuel delivery
- Key-lock rescue and courtesy transport
- Location pin on WhatsApp for faster dispatch
Module 02
Medical Assistance
A trauma nurse on the line within seconds, and a dispatched response when it matters.
- 24/7 telephonic medical advice line
- Emergency medical evacuation coordination
- Trip monitoring and family notification
- Hospital admission guarantees
Module 03
Legal Assistance
Access to qualified attorneys for the everyday legal moments that used to send clients elsewhere.
- Telephonic legal advice from admitted attorneys
- Contract review and dispute mediation
- Road-accident and traffic-fine guidance
- Standard document library
Module 04
Household Assistance
Vetted trades on call so a burst geyser at 11pm becomes your client's best story about their broker.
- Plumbers, electricians and locksmiths
- Emergency glazing and appliance response
- Nationwide vetted provider network
- Fixed-fee call-outs for peace of mind
Module 05
Emergency Medical Guidance
A lighter, WhatsApp-delivered benefit: structured guidance in the first minutes of a medical emergency. Information and navigation only — not diagnosis, treatment or clinical advice.
- Immediate WhatsApp guidance once cover is verified
- Structured emergency steps, including 112 and 10177
- Direction to the nearest appropriate facility
- Escalation to a human operator at any point
AI & workflow automation
Beyond assistance: AI agents for your claims, operations and marketing.
The same delivery layer that runs our 24/7 assistance can run parts of your business. Take it on its own or combined with an assistance package.
Claims Triage Agent
Takes first notice of loss on WhatsApp, collects photos and details, classifies urgency and hands a clean summary to your claims team.
Operations & Query Agent
Answers routine policy questions, confirms status and sends documents, so your staff spend time on the cases that need judgement.
Marketing & Renewals Agent
Sends renewal reminders and client follow-ups under your brand, in your tone, and flags clients who need a personal call.
Bespoke workflow builds
Member list syncing, reporting and back-office processes automated around how your business already works.
Your people keep the final say on every decision the agents prepare.
Discuss an automation build