Insurance has been around since before time can remember, and more accurately the early 1300’s. Granted, it was very rudimentary, whereby traders would split their goods scheduled for travel, in order to hedge their bets that at least some of the goods would arrive at their designated destinations. But, it was a start to insuring goods.
While we appreciate that dealing with humans will always be up on the top of most people’s lists, there are circumstances where chatbots just do a more efficient job. We are a busy and impatient nation, and having to wait for someone to process something, or getting stuck with a call centre person who wants to know everything about you from your name to the colour of your fridge, can just be painful.
Chatbots get to the point and get things done quicker.