For many businesses, their call centre(s) is the first port of call for their customers. Mess this up and you will land up with significantly fewer customers than you started out with.
But, there are issues facing the standard call centre environment.
1. Rude and Unruly
We understand being a call centre person is not too exciting, but when the staff member is rude and downright unruly to your customers, you can land up with all sorts of issues. Over the phone, it is too easy to get riled up and to react badly. We are all human after all.
It can become a taxing situation when one or two call centre officials are not at work. It put undue pressure on the rest of the staff and very often a customer is left waiting for ages before someone answers.
3. Bad Reception
Have you ever phoned in or been phoned by a call centre person and you cannot hear a thing they are saying. From background noise to white noise, it becomes an unpleasant situation very quickly.
4. Long Waits
There is nothing so frustrating that hanging on for minutes and minutes to speak to a call centre person. And, when you are passed from pillar to post after keying in 5 different selections, most times you end the call.
Why Chatbot Software?
Chatbot software can automate and regulate all this. While you may think it will be too impersonal for your customers, the stats show that most people just want to get an answer, have a problem solved or find out some info.
A Chatbot, if programmed correctly, can do all that, and in a more efficient manner.
We are not taking anything away from humans – there is a place for human contact within a call centre environment, but when it comes to simple needs, Chatbot software can do a better job.
If you are still skeptical, then why not ask for a demo. If you rely heavily on Call Centre assistance within your business, you have to consider Chatbot intervention.
We are here to chat with you about your needs.