While we appreciate that dealing with humans will always be up on the top of most people’s lists, there are circumstances where chatbots just do a more efficient job. We are a busy and impatient nation, and having to wait for someone to process something, or getting stuck with a call centre person who wants to know everything about you from your name to the colour of your fridge, can just be painful.

Chatbots get to the point and get things done quicker.